Refund policy
Return, Refund & Cancellation Policy:
At Eve's Paradise, we strive to provide the best shopping experience. Please read our return refund and cancellation policy carefully before placing an order.
In order to process a return or an exchange, please contact us for a return authorization.
We accepts returns and exchanges within 48 Hours of delivery. We only accept returns & exchanges when you receive a wrong or damaged items.
- For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the unboxing video of the product received.
- For defective and wrong. You can mail us at support@evesparadise.in or directly contact us on our Whatsapp: 9489405033. And also on our Website evesparadise.in and follow the instructions to upload the images. Please keep in mind the following: "You need to share the images, unboxing video for wrong product with fully packed condition."
- Kindly ensure the video is clear and the damaged/defective/missing part of the jewellery is highlighted in zoom.
- You must send us a video of the original labels and tags intact box.If the video is not shared as per the mentioned details we will be not able to cater any further request.
- We will be requiring a 360-degree unpacking video of the parcel and for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
RETURNS & EXCHANGES:
We offer easy returns & exchanges on all orders. To return an item, please contact us and we will generate a return authorization for you. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging. To complete an exchange, place a new order for the item you would like. Please contact us(Whatsapp: 9489405033) with your order number and we will create a return authorization for your previous item.
Please note that our products are personalized and custom-made (including polaroids, handwritten letters, and customized chocolates). Because of this, we follow a strict refund and return policy.
No Refund on Partial COD Orders if Returned:
- Once an order is placed with partial COD, the advance amount is non-refundable if the parcel is returned.
This is because we incur unavoidable costs:
₹135 forward shipping (to dispatch your order).
₹90 return shipping (if the parcel is sent back to our warehouse).
Together, this results in a loss of ₹225 just in shipping.
Personalization Costs
- If an order is returned, all personalized items (such as polaroids, letter, and customized chocolates) are wasted, leading to an additional loss of around ₹165.
- In total, a return leads to a loss of approximately ₹390, which is why refunds cannot be issued.
Incorrect Address or Pincode
- Please ensure the delivery address and pincode are entered correctly at checkout.
- If an incorrect pincode is provided, our delivery partner may not be able to attempt home delivery. In such cases, the customer will need to collect the parcel from the nearest courier office.
- Delivery executives always attempt delivery at least thrice and try to reach customers over call before marking an order as undeliverable.
Why We Accept Partial COD
- Since these are personalized items, we normally do not allow COD.
- However, to build customer trust, we accept partial COD on selected orders. We request your kind cooperation in ensuring successful delivery once an order is placed.
Final Note:
Every order is crafted with care, effort, and personalization. We request customers to kindly cooperate with the delivery process and ensure address accuracy to avoid losses and wastage.
Important Note on Personalized Hampers:
Each hamper contains highly personalized items such as polaroid photos, customized chocolates, and a handwritten letter with your loved one’s name. Since we fulfill a large number of orders daily and print thousands of photos, our team takes extreme care to ensure that the correct photos, names, and items are placed in the right hamper without any mix-up.
Before shipping, every hamper is carefully checked and verified to make sure the right photos are packed for the right customer.
However, in the rare case that polaroid photos are mixed up or if you find any item missing, please reach out to us on WhatsApp at +91 9489405033. To process such cases, we will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
Without valid proof, we will not be able to proceed with any action or resolution.
Once verified, our team will immediately take the necessary steps to resolve the issue and do the needful.
REFUNDS:
Once we receive the return order, it will take 3-5 business days for a refund to appear on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us at Support@evesparadise.in (or) Whatsapp: 9489405033.
INVALID REASONS
Buyer no longer wants the items, this is the most common example which we cannot honor if we want to continue offering great value at EVESPARADISE®. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
CANCELLATIONS:
Order Cancellation Policy
- Prepaid Orders: Once a prepaid order is placed, it cannot be canceled.
- If you still wish to cancel a prepaid order before shipping, a cancellation fee of ₹100 will be deducted as compensation.
- Partial COD Orders: Once a partial cod order is placed, it cannot be canceled.
- If you still wish to cancel a partial cod order before shipping, a cancellation fee of ₹50 will be deducted as compensation.
Non-Acceptance & Return to Origin (RTO) Charges
- If a customer refuses to accept the delivery or is unavailable, leading to the order being returned to us (RTO), a ₹390 charge will be applied to cover shipping and handling costs.
For any assistance, feel free to contact our support team at [email: support@evesparadise.in / Whatsapp: 9489405033].